Refund policy

Right of Withdrawal

Have you placed an order as a consumer? You have the right to withdraw from your purchase within 14 days of receiving your order* without giving any reason. (*For orders containing multiple items, the 14-day period starts from the day you receive the last item.)

To exercise your right of withdrawal, you can easily register your return through our online returns portal.

Once you have registered your return, you will receive a return label or, where available for the selected shipping method, you can use a QR code. Simply follow the instructions in the returns portal to drop off your parcel.

Register a return

Returns

At Baileys Menswear, you have the right to return your order within 14 days of receiving it, without giving any reason.

You can easily register your return from any country we deliver to through our online returns portal.

We charge a contribution towards the cost of return shipping. The amount depends on the country you are returning from:

  • The Netherlands, Belgium and Luxembourg: €4.95

  • Other European countries: €4.95

  • United Kingdom: €15.00

  • Switzerland: €15.00

Return shipping costs are paid directly when registering your return through our online returns portal.

If you choose to return your order using a different shipping method, the shipping costs will be at your own expense.

To be eligible for a return, the item should, as far as reasonably possible, be returned in its original condition and packaging. You may inspect the product in the same way you would in a physical store. If the item has been used beyond what is necessary to establish its nature, characteristics and functionality, a reduction in value may be deducted from your refund.

Return Address

Baileys Menswear
Keienbergweg 103
1101 GG Amsterdam
The Netherlands

Do you have any questions about returning your order? Please feel free to contact us at support@baileysmenswear.com.

Damaged or Incorrect Items

Please check your order as soon as you receive it. If an item is damaged or defective, or if you have received the wrong item, please contact us as soon as possible at support@baileysmenswear.com so that we can resolve the issue quickly and carefully.

Exceptions

The following items cannot be returned:

  • Personalised or custom-made products.

  • Gift cards.

Not sure whether your purchase is eligible for return? Please feel free to contact us.

Exchanges

Unfortunately, we are currently unable to offer direct exchanges.

Would you like a different size, colour or item? You can return your current order within the return period and simply place a new order through our webshop. This means you do not have to wait until your return has been fully processed and gives you the best chance of securing your preferred size or colour while it is still available.

Once we have processed your return, the purchase amount will be refunded to your original payment method.

Refunds

Once we have received and inspected your return, you will receive a confirmation by email.

If your return is approved, the purchase amount will be refunded using the same payment method