You can easily create an account via our website. Click on the account icon in the top right of the page or go to 'Log in' via the menu. On the next page, click on 'Create account'.

Next, enter your details and click on 'Create account' again once everything has been filled in correctly.

You will then receive a confirmation email for the creation of your Baileys Menswear account.

No, you don't need an account to place an order. You can simply order as a guest.

With an account, you can check out faster on your next order and easily access your data and previous orders.

Do you want to create an account? You can easily do so via the account page on our website.

Do you have a question about your order, our collection, or our service? Please feel free to contact us via the contact form, call 020 - 346 00 46, or send an email to support@baileysmenswear.com. Our customer service team will be happy to assist you.

Our customer service is available from Monday to Friday from 08:30 to 17:00. We aim to answer your question within 24 to 48 hours on working days, with the exception of public holidays.

Our customer service is available from Monday to Friday between 08:30 and 17:00. You will usually receive a response from us within 24 to 48 hours (on working days, excluding public holidays).

Do you have an urgent question? Please contact us by phone. This is often the quickest way we can help you.

Benelux (Netherlands, Belgium & Luxembourg)

• Shipping costs: €4.95
  
• Free shipping on orders over €79.95
  
• Delivery within 1–2 business days
  

Europe

• Shipping costs: €9.95
  
• Free shipping on orders over €149.95
  
• Standard delivery within 3–5 business days
  

United Kingdom

• Shipping costs: £19.95
  
• Free shipping on orders over £199.95
  
• For Wales and Scotland, free shipping applies to orders over £299.95
  
• Standard delivery within 3–5 business days
  
• Express delivery: £29.95 – delivery within 1–2 business days
  

Switzerland

• Shipping costs: €19.95
  
• Free shipping on orders over €199.95
  
• Standard delivery within 3–5 business days
  
• Express delivery: €29.95 – delivery within 1–2 business days
  

The available shipping options, shipping costs, and estimated delivery time for your order will be displayed during checkout.

If you order on a weekday before 4:00 PM and your order is delivered in the Netherlands or Belgium, you will usually receive your order the next business day.

Orders placed on Fridays after 4:00 PM will be processed on the next business day and usually delivered by Tuesday at the latest.

For Germany, the average delivery time is 2–3 business days. For the United Kingdom, Ireland, and Switzerland, the average delivery time is 3–5 business days.

Once your order has been shipped, you will receive a Track & Trace code with which you can easily track your shipment.

Yes, that is possible. Are you having trouble placing an order? Please feel free to contact our customer service at support@baileysmenswear.com. We'll be happy to help you further.

With us, you can pay easily and securely with iDEAL | Wero, Visa, Mastercard, American Express, Maestro, Bancontact, Apple Pay, Google Pay, and Shop Pay.

The available payment methods may vary by country and will be displayed automatically during checkout.

Curious about the status of your order? Easily track your package using our tracking page. Enter your tracking number and instantly see where your order is and when you can expect it.

You can return your online purchase within 14 days of receipt. You may try on the items at home. We ask you to return the items unused and unworn, in their original packaging and with the attached price tags.

You can easily register your return via our return portal. Enter your postcode along with your order number or Track & Trace number and select the items you wish to return. You will pay the return costs directly during registration. You will then receive the return label by e-mail or, where available, you can choose a QR code.

Return costs: for the Benelux and other European countries, the return costs are €4.95. For the United Kingdom and Switzerland, the return costs are €15.00.

To further improve our service and collections, we would appreciate it if you indicate the reason for return during registration.

After registration, you can drop off the package at a parcel point of the indicated carrier. You will receive all necessary instructions together with your return label or QR code.

Return portal: Register return at Baileys Menswear

Benelux (Netherlands, Belgium & Luxembourg) and other European countries
Return costs are €4.95 per return shipment when you register your return via our return portal.

United Kingdom
Return costs are €15.00 per return shipment when you register your return via our return portal.

Switzerland
Return costs are €15.00 per return shipment when you register your return via our return portal.

You pay the return costs directly when registering your return. After payment, you will receive the return label by email or, where available, you can choose a QR code. You can then drop off the package at a parcel point of the indicated carrier. You will receive all necessary instructions along with your return label or QR code.

Have you received a damaged or defective item, or have we accidentally delivered the wrong item? Do not register your return yourself via the return portal, but first contact us at support@baileysmenswear.com. We will be happy to help you further and will provide a return label in such cases.

If you choose to return the package on your own initiative via a different shipping method, you will be fully responsible for the costs.

Register return via the Baileys Menswear return portal

Currently, it is not possible to directly exchange items for a different size or color.

Would you like to receive a different size or color? We advise you to place a new order for the desired item. You can register the item you do not wish to keep via our returns portal within the return period. This way, you prevent the desired size or color from becoming unavailable in the meantime.

Register your return via the Baileys Menswear returns portal

As soon as we have received and checked your return, we usually process the refund within 3 to 4 working days. You will receive the purchase amount back via the same payment method you used to pay for the order.

Have you not received a refund after 10 days? Please feel free to contact our customer service via the contact form, via support@baileysmenswear.com or by phone at 020 - 346 00 46. We are happy to help you.

Unfortunately, articles cannot be exchanged or returned outside the applicable return period.

Is there a special situation? Please feel free to contact our customer service at support@baileysmenswear.com. We are happy to explore the possibilities with you.

The fit may vary per item or category. Do you have questions about the sizing of a specific item? Please feel free to contact us. Our customer service can check and provide you with the measurements, so you can choose the right size.

Are you in doubt between two sizes? You can choose to order both sizes and try them on comfortably at home. The item that doesn't fit well can be returned within the applicable return period. Please note that the regular return costs apply.

To ensure your clothing lasts as long as possible, we recommend always following the washing instructions on the label. Preferably wash clothes inside out and at a low temperature. This will help maintain the colours, prints, and materials for longer.

Where possible, avoid using a tumble dryer, as this can cause wear and tear or shrinkage. With proper care, your clothing will retain its fit, appearance, and quality for longer.

Have you received an incorrect item or has your item arrived damaged or defective? Please contact our customer service department via support@baileysmenswear.com, by phone at 020 - 346 00 46 or via the contact form on our website.

Please include your order number and, if possible, send a photo of the item. This will help us assist you faster and find a suitable solution together.

In this case, any return costs will, of course, be at our expense. Our customer service department will ensure you receive the correct instructions and, if necessary, a return label.

We are sorry to hear that you are not satisfied. Please feel free to contact our customer service department at support@baileysmenswear.com or via the contact form on our website.

Please describe your complaint or problem as clearly as possible so that we can help you quickly and carefully. Does your complaint relate to an order? Please also state your order number and, if relevant, send photos or additional information.

We take every report seriously and would be happy to work with you to find a suitable solution.